Join our community by following us on social media, subscribing to our newsletter, and participating in our events. We encourage you to share your skincare journey with us and connect with other members of the Routine. family.

You can purchase our products directly from our website. We also partner with select retailers and online platforms to make our products accessible to a wider audience. We will be further expanding our brand into more retailers worldwide in the coming months.

You can reach our customer service team via email at hello@routinebeauty.com.au or through the contact form on our website. We are here to assist you with any questions or concerns you may have.

Please view our terms and conditions here.

Please view our privacy policy here.

Sign up for our newsletter on our website (bottom of this page) to receive exclusive updates, special offers, and skincare tips. Stay connected with us and be the first to know about new product launches and events.

We will send you your tracking number once your order has been packed and ready for pick up by our shipping couriers.

You can track your order here.

If you have any issues with your tracking information, please email us at support@routinebeauty.com.au and we will be more than happy to assist you.

Unfortunately the Routine. Team will start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our returns policy.

Unfortunately, we are unable to make any changes to your order once it has been placed, however if you email us at support@routinebeauty.com.au with your order number, one of our team will be able to advise the best next steps to take.

Yes, we offer free expedited shipping throughout Australia. Please refer to our Shipping & Delivery Information here.

Please be aware that if you purchase with us and choose to have your order shipped to a hotel or an Airbnb, Routine. Are not responsible for any parcels that cannot be located once delivery has been confirmed on your tracking link. It is your responsibility to ensure that you check the tracking link and are available at the time of delivery to receive the package.

We offer a number of different shipping options and are proud to ship worldwide. For full information on all of our shipping rates and destinations please follow this link here.

Routine. Beauty are proud to ship worldwide. Follow the link here for a full list of countries we ship to.

Shipping times vary depending on destination and if express shipping has been purchased or not. For more information on shipping estimates please follow the link here.

We're so sorry to hear that you were sent the incorrect item. We would be more than happy to sort this out for you.

Please email us at support@routinebeauty.com.au with your order number and a photo of the items you had received.

Our team will be happy to assist you! Be sure to contact us within 14 days of receiving your order so we can resolve any issues. After this period, we may not be able to help further.

To request a return please visit our Returns Page.

You will need your email and order number to process this request.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy within 14 days of purchase. Please refer to our return policy page for detailed information on how to initiate a return.

Our products are crafted with a focus on simplicity, effectiveness, and self-love. We use ethically sourced, high-quality ingredients and combine them with the latest scientific advancements to provide solutions that work harmoniously with your skin.

For optimal results, use the 5-In-1 Dermal Facial Elixir as part of your daily skincare routine. Cleanse your face, apply your favorite serum, and then use the device according to the instructions provided. It combines Red and Blue light therapy, micro-current stimulation, facial massage, therapeutic warmth, and a serum infusion system to enhance your skincare regimen.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. If you have specific concerns, we recommend doing a patch test before using any new product.

The "Refresh My Cheeks Serum" is designed to hydrate, brighten, and rejuvenate your skin. It helps reduce the appearance of fine lines, wrinkles, and dark spots, leaving your skin looking refreshed and radiant.

While our products are formulated to be safe and gentle, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy.

If you experience any adverse reactions, discontinue use immediately and consult with a healthcare professional. You can also reach out to our customer service team for assistance.

Shipping times vary depending on destination and if express shipping has been purchased or not. For more information on shipping estimates please follow the link here.

Orders will be shipped Monday to Friday between 9am and 5pm AEST. This excludes weekends and Australian Public Holidays. Our team will process your order within 24 hours and will then be handed over to our shipping couriers. You will be notified via email throughout this process.

We will send you your tracking number once your order has been packed and ready for pick up by our shipping couriers.

You can track your order here.

If you have any issues with your tracking information, please email us at support@routinebeauty.com.au and we will be more than happy to assist you.